Privacy and Cookie Policy

To give you more transparent and clear information on how we process yourpersonal data, we have divided our Privacy Notice into different sections. Depending on how you interact with us, different sections of the notice will apply to you. Within these sections, we describe what personal data we collect, how we use it and what your rights are.

If you have any questions regarding your personal data, please contact us on



Section 1

  • Who are we?
  • Basis for processing personal information
  • Information processed by the Charity
  • How we collect personal information
  • Photography and images
  • Charity shop
  • The reasons the Charity collects and uses information



Section 1

Who are we?

CCF WORLD (Christoforos Charity Foundation) is at the beginning of a journey, but aspires to grow and strengthen with each day. In doing so, we can promote, help, support and nurture the wellbeing of our children.

CCF is all about promoting, inspiring and encouraging children and young adultsto engage in fun activities outside of social media and the internet, and to start making real connections again – and by doing so, encouraging them to step away from the, sometimes, harmful hook that social media and unsafe internet sites have on our children today.

CCF is a registered charity in England and Wales (registered charity number 1201639)

Basis for processing personal information

The Charity uses any one of the following lawful basis for processing your personal information:

  1. You have consented to us processing your data
  2. There is a contractual relationship with you
  3. We are legally obliged to process your data
  4. We believe it’s in the legitimate interest of either you as the data subject, orus as the Charity, to process your Legitimate interest can be used where there is a reasonable purpose to process an individual’s data.
  5. We believe it is in the public interest to process your data and this interest is supported by clear law eg safeguarding, equality.


It’s important that the personal information the Charity obtains is held, used,transferred and otherwise processed in accordance with the legislation.

The law sets out a couple of additional grounds over and above those listedabove, however CCF is only using the grounds detailed above. In the future, if the grounds for processing change, the notice will be updated to reflect this. For more information about how the policy is changed please contact us.

The Charity gets its authority to process your personal information from the legal requirements set out in the following legislation (laws):

  • Data Protection Act 2018 (incorporating the UK General Data Protection Regulation)
  • Privacy and Electronic Communications

Your personal information is processed and stored in accordance with the legal requirements in the corresponding laws.


Information processed by the Charity

Personal information is information that can be used to identify you. You can findexamples of personal information in the four categories below.

Category 1: identification information

  • name
  • date of birth
  • email address
  • landline number
  • mobile number
  • fax number
  • postal address
  • photography/images

Category 2: personal life information

  • family and friend connections, such as parents and siblings
  • job role
  • type of organisation you work at
  • activities by the charity that you may be interested

Category 3: economic and financial information

  • bank account details
  • credit/debit card details
  • whether you are a UK tax-payer so that we can claim Gift Aid (we don't collect information about your tax payments, only whether you are a tax-payer).

Category 4: connection information

  • browser information
  • device data
  • location

Special category (or sensitive information)

Information in this category is more sensitive than in the categories above and includes:

  • health and medical information
  • ethnicity
  • criminal convictions
  • diversity monitoring

The Charity doesn't usually collect this type of information unless there's a clear reason for doing so. An example of when collecting this information is necessary is participating in an event where we need this information to ensure we provide youwith the appropriate facilities.

The Charity may also collect health information if you tell us about your experiences with the hospital.

We will make it clear when and why we are collecting this information.


How we collect personal information

We collect information about you in the following ways:

  • when you ask about our services
  • when you complete a satisfaction survey
  • when you, or someone on your behalf, makes a donation to us
  • when a relative provides your name and contact details as an emergency contact
  • when you register to participate in an event either directly with the Charity or through a third-party and have indicated that you wish to fundraise for us
  • when you agree to 3rd parties such as Royal Mail to provide us with your details
  • when you engage in our social media, digital advertising or message boards
  • when you voluntarily give the Charity your personal information
  • when you subscribe to our charity publications or email newsletters
  • to monitor the quality of our fundraising activities
  • when you read or download information from our


Photography and images

CCF uses photography, images and film.

The images are used in media (such as newspapers, magazines, websites or broadcast outlets), on social media, in publications, on our website, in printed oronline fundraising materials, in fundraising and awareness films or by our corporatepartners who help us raise money to support the Charity.

Case Studies

Photography, images and film created for case studies is taken and used with your consent.

We will discuss with you how you, and/or your child’s, image and information isgoing to be used and ensure you are happy for it to be used in this way. You can ask us to stop any time and we will refresh your consent every two years.


Event Photography

Where an event or activities is organised by the our Charity, we will ask you for consent to use any photographs taken where you are the focus of the image. Permission will be requested either prior, during or after the event.

Where the photograph does not focus on you as an individual, eg where youappear in the background of the photograph or as one of a number of people in a group shot, it is not normally necessary for us to ask your permission. We will ensure the terms and conditions of the event tell you if there will be photographers present.

If you do not want your photograph taken, please either tell the photographer at the time, if it is convenient to do so, or contact the Charity after the event. You canchange your mind at any time, and we will refresh your consent on a regular basis.

Where the event is organised by a third party, we will use photography from the event under our legitimate interests. We will be clear in our terms andconditions of entry if this is the case. If you do not want your photograph taken, please either tell the photographer at the time, if it is convenient to do so, or contact the Charity after the event.

At some events there may be photographers present who represent the media or the event organiser and for whom the Charity is not responsible. Please review the terms and conditions issued by the event organiser for more information and informthe event organiser of your preferences and wishes in respect of photography taken.

For more information on your rights in how CCF use photography and images please see the Your Rights section.

If you no longer want us to process your personal information, please share yourpreference with us by contacting us by email.For more information please see the Your Rights section.


The reasons the Charity collects and uses information

We’ll collect and use your information for one or more of the following reasons:

1)  Under the lawful basis of contractual necessity for processing, wecollect and use your information as follows:

  • for the purposes of you entering a raffle, prize draw or competition
  • to award grants for specific research programmes and monitor the impact of research funding
  • to process direct debit donation

2)  Under the lawful basis of legal obligation for processing, we collect and use your information as follows:

  • where the collection is required or authorised by law
  • to administer any requests where you are exercising your legal rights
  • to assess your personal information for credit risk, age verification or fraud prevention. Charities can be targeted for illegal purposes such as money laundering and therefore we are required to monitor financial activity andreport suspected fraud to the appropriate authorities.

3)  Under lawful basis of consent for processing, we collect and use your information as follows:

  • for your participation or expressed interest in an event, ensuring you have all the required information
  • to ask you to help the Charity by raising money on our behalf or donating money to us but always in accordance with our supporter commitment
  • where you made a donation in celebration of another individual and that individual, or a related person, wishes to know who has given
  • the taking and use of photography, images or film in case studies, media and press publications and marketing

4)  Under the lawful basis of legitimate interest for processing, we collect and use your information as follows:

  • to process any donation(s) or gifts we may receive from you
  • to provide you with information about the Charity’s work or activities that you have requested
  • for internal record-keeping such as to manage feedback or respond to complaints
  • the administration, organisation and management of events where you are taking part
  • to send you marketing materials by post (unless you've asked us not to)
  • to administer and monitor grant funding
  • to help us identify new supporters
  • to analyse and improve our services regarding:
  1. fundraising
  2. retail
  • for data quality and data analytics purposes
  • to support effective and efficient record-keeping
  • to use IP Addresses:
  1. to block disruptive use
  2. to record website traffic
  3. to personalise content based on previous visitor history
  • the use of photographs and images taken during third-party managed events
  • when a relative (eg a staff member, volunteer or event participant) providesyour contact details as their emergency contact
  • to invite you to participate in surveys regarding your experience with the Charity or market research.

5)  Under the lawful basis of public interest for processing, we collect and use your information as follows:

  • to ensure we comply with the Equality Act 2010
  • to monitor and promote equal opportunities and treatment to you
  • to ensure we pro-actively promote a diverse and inclusive range of casestudies in our press and marketing


Section 2

  • Credit, debit card and payment information
  • Profiling
  • Equality and Diversity Monitoring
  • High value fundraising
  • Marketing and communication preferences
  • Website tracking and Cookies



Section 2

Credit, debit card and payment information

Donations to the Charity can be made via credit or debit card payments, direct debit, standing order, cash and cheques.

Payments can be made online.

We ensure that all payments or donations are carried out securely and, whereapplicable for payment cards (such as MasterCard and Visa payment), are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

Your payment information

In addition to keeping your payment information safe during the payment process, we will:

  • not store your credit or debit card details
  • securely destroy all card details and validation codes once the payment or donation process is complete
  • immediately delete any emails received that contain any credit or debit card details
  • only allow authorised staff to process payments and access payment details.


Other payment options

We also offer Mobile Wallet payment options, such as ApplePay and Google Pay, for some services. To process payments made through Mobile Wallets



Profiling means gathering information about individuals and analysing theircharacteristics and behaviour patterns to place them in a certain category to help inform the efficiency of the Charity's fundraising activity or to help identify possiblenew supporters. It’s a procedure that involves processing personal information using a series of statistical deductions to make predictions about people, which makes an inference based on the qualities of others who appear statistically similar to the individual whose personal information is being processed.

How we use profiling

We aim to ensure that our fundraising activity and marketing communications are appropriate and timely. We want to send you the most relevant information and only promote donation opportunities that we believe you are most likely to beinterested in.

To do this, we may use your personal information which at times includes previous transactions and communication history, alongside profiling techniques and insight companies to help us identify other people who may have an interest in supporting our Charity or to provide us with general information about you such as information you have volunteered about your lifestyle and purchasing habits.Toassist us, we may use public registers or third- party information services, such as Experian's Mosaic product. For more information, please see the Information Sharing section.

You can request to not have your information used in this way. For full details of the rights you have, please see the Your

Rights section.


Equality and Diversity Monitoring

We are committed to ensuring that we value our differences and benefit fromdiversity of thought, background, and experience by reflecting the diversity of those that we work with and for.

We collect equality, diversity, and inclusion data (diversity monitoring data) forreasons of substantial public interest to ensure compliance with the Equality Act 2010. Diversity monitoring data provided to us is provided directly by you and only where you choose to provide it. We will never require you to submit this information.

Diversity monitoring data is special category data under the UK GDPR and includes information regarding:

  • ethnicity
  • health data, including information about disability
  • sexuality and gender identification, including gender reassignment
  • religious

Diversity monitoring data is also used in an anonymised format for equalopportunities monitoring and to compare representation in the areas detailed below, assessing our impact and progress against our Strategy. It may be published as anonymised statistics or reported in an anonymised format to comply with legal and regulatory responsibilities, including those under the Equality Act 2010.

We collect diversity monitoring data in the following areas:

Grant Applications

If you apply for a Charity grant, we will ask you to provide diversity monitoring data.We collect and process diversity monitoring data to monitor and promote equal opportunities and treatment to all our grant holders. The information you provide is stored as a section of your grant application record, with restricted access. It is not used to determine whether to award a grant, and the information is not made available to thoseassessing your application at any stage of the review process.

Patient and Family Stories

If you choose to share your CCF lived experience with us through photographs, images, or stories, we will ask you to provide diversity monitoring data. We collectand process diversity monitoring data to help monitor our activities with respect to the patient families we work with. This information is used to help ensure we pro-actively promote a diverse and inclusive range of family stories in our press and marketing materials accurately reflecting the communities we serve. The information you provide is stored as a section in your case study record, with restricted access.


High value fundraising

To enable us to fundraise for high value giving opportunities appropriately and effectively, we will research individuals and organisations to help us identify suitablemajor donors, corporate partners, patrons, and committee or appeal board members.

This research helps us to identify individuals or organisations who have the capacity to make substantial donations, who appear to have an interest in supporting our cause and who may be able to help us to raise funds through volunteer support for our appeals, events or partnership opportunities.

Processing of information for high value fundraising

We use our legitimate interests to process your information for high value fundraising research.

The processing of your information in this way for high value fundraising is instrumental in enabling us to support large-scale projects and initiatives thatbenefit CCF We will inform you of the processing we undertake when we first contact you and then at further regular intervals throughout the lifetime of our contact with you. You canexercise your rights at any time. For full details of your rights, please see the Your Rights section. If you would like any further information about how we reached our decision to use legitimate interests, please contact our Data Protection Officer.

How we undertake research

We are careful to ensure information collated is not excessive or intrusive and is sourced reliably and appropriately.

Any research is undertaken using only credible, publicly available information. This may include sources such as national and local press, Companies House, Charity Commission and from social media sites such as LinkedIn. We’ll onlyuse these where the data has been deliberately made public. We may also use appropriate third-party sources to identify and inform professional approaches to prospective donors, partners and volunteers.

We don’t routinely collect large volumes of personal information related to yourhealth, racial or ethnic origin, or religious or political beliefs. However, occasionally the research we undertake may include limited information which falls within this description. We recognise the sensitivities of this information and will only process and record this information if you tell us directly and agree to this processing.

Ethical screening and minimising risk

To comply with our obligations as a charity, we must also take reasonable andappropriate steps to know who our donors are, particularly where significant sums are donated.

Using charity law as a legal basis for processing, we may conduct due diligence to provide assurances that donations and support are from appropriate sources. Thisis to safeguard our reputation and to help us mitigate any associated risk.

We have clearly defined principles that guide how we engage in mutually beneficialrelationships with companies, foundations and individuals. These principles ensure that we raise money legally, safely and transparently.

The nature and extent of due diligence research is proportionate to the fundraising opportunity. This doesn’t mean that we’ll research lots of personal details about every donor or question every donation. Any information we collect for these purposes will only consist of what is necessary for us to meet these requirementsand will be processed in line with your rights.

Marketing and communication preferences

We use marketing communications to keep you up to date with what we’re doing,how you can get involved, and news and features about the charity which we feel will be of interest to you. This may include newsletters, surveys, financial appeals, raffle appeals, catalogues, fundraising opportunities or updates about our charity.


Electronic marketing includes the use of:

  • email
  • text messages


We’ll always ask your permission before we send you electronic marketing.

You can choose any combination of these methods and once you have told us how you want to hear from us, we’ll check in with you regularly (approximately every three years unless we advise you to the contrary) to make sure you haven'tchanged your mind. You can always tell us, at any time, if you no longer want to receive these communications.


We undertake telephone fundraising on the basis of consent, and we will ask yourpermission before we call you. Like with electronic marketing, we’ll check in with you regularly (approximately every three years unless we advise you to the contrary) to make sure you haven’tchanged your mind and you can always tell us, at any time, if you no longer want to receive these communications.

On rare occasions, we may decide to undertake a specific fundraising campaign by telephone under our legitimate

interests. This means we won’t ask you for prior permission to call you, but youcan always tell us if you no longer want to receive calls and if you’ve previously advised us you don’t wish to receive calls, we won’t call you. Our decision to use legitimate interests will be carefully considered on a case by case basis and will weigh up our interests against your right to privacy. Where we decide to use legitimate interests, we will publish a statement on the website advising you of this.

If you would like any more information about how we reach our decision on theseoccasions, please contact our Data Protection Officer.

Social Media

The Charity uses social media to communicate with you and share information about campaigns or events. Currently we use Facebook, LinkedIn, Twitter and Instagram. We do this through advertising on your social media or through postingmessages and information on our own social media pages which you may choose to “like”, “follow” or interact with.

For our supporters who are also Facebook users, we work with Facebook to use tools that Facebook make available to us to advertise to you. These tools enableour communications to appear on news feeds, and this is called a “custom audience”. We will only do this if you have already consented to us sending you marketing via email and where we believe the marketing communication may be of interest to you. Where this is the case, your name and e-mail address will be uploaded in an encrypted format to

Facebook. Facebook will determine if you have a Facebook account and then place the marketing directly on your news feed. We may also use the same toolin a slightly different way to ensure you don’t receive unnecessary marketing communications.

We take your privacy and rights seriously but still deem your interest to us important. For this reason, we use our legitimate interest to use your information and communicate with you in this way. Therefore, we will not ask for yourpermission to market to you through social media, but you are always free to inform us that you do not want us to contact you in in this way. Please see the Changing Marketing Preferences section below.

You can also update your preferences within the social media site to stop receiving marketing. For further information on Facebook in particular, please see their terms of service and their data policy.


This is where you receive information about the Charity through your mail box.

Postal marketing enables us to contact a wide range of individuals and is an easy way to keep you updated. It allows you to donate and get involved in your owntime and in a way which isn’t intrusive for you.

For this reason, and after careful consideration, we use our legitimate interests to send marketing in this way. This means that we won’t ask you for prior permission to send you marketing by post, but you can always tell us if you no longer want to receive post. If you would like any more information about how we reached our decision to use legitimate interests, please contact our Data Protection Officer.

Changing your marketing preferences

You can stop receiving marketing communications altogether or change your preferences at any time either by following the instructions in the communication you have received or by contacting our Supporter Care Team.

We won’t use your information for marketing purposes if you have asked us not to. However, we may retain your details on a suppression list to help ensure we don’t continue to contact you.

For full details of the rights you have, please see the Your Rights section.


Website tracking and Cookies

Our websites use cookies and other digital tracking technologies to help themwork well and to find out how people are using them. For the purposes of our Privacy Policy, the term ‘Cookies’ covers all types of tracking technologies including, but not limited to Cookies, Spotlight Tags and Web Beacons, each of which is described below.

Cookie: a small text file that is placed on your computer or mobile device when you access our websites. This allows the website to recognise your device and storeinformation about your preferences and actions.

Spotlight tag: records access to a website as part of online advertising. Spotlighttags allow us to track, measure and report on activities that happen on our website after you see or click on an ad. These tags allow us to measure the effectiveness of our online marketing campaigns. These files are provided to us by our Ad Partners and organisations such as DoubleClick.

Web beacon: an invisible graphic that is placed on a website or in an email andused to monitor the behaviour of the user visiting the website or sending the email.When you open an HTML email that we have sent you, this graphic is downloaded from a web server and generates a record showing that the email was opened, how many times it was forwarded (if any) and which links within the email were clicked.

Website tracking

For all areas of our websites which collect personal information, we follow best practice for web and data security. Although we cannot 100% guarantee the security of any information you give us, we enforce strict procedures and security features to protect your information and prevent unauthorised access.

Our websites contain links to other websites belonging to third parties and we sometimes choose to participate in social networking sites including but not limited to YouTube, Facebook, Twitter and Instagram. We may also includecontent from sites such as these on our website, but we don’t have control of the privacy practices of these other sites. You should make sure that when you leave our site you have read and understood that site’s privacy policy in addition to our own.

We use cookies to help track the success of our online advertising and monitor how people use our websites, to monitor the success of different email communications and for our web analytics. We also gather information such as pages most visited, the events or activities of most interest and productsborrowed and purchased, to help improve our website and activities.

Wherever possible, we will keep this information anonymous so that it will not identify you as an individual visitor to our websites.


CCF uses different types of Cookies to accomplish the tracking described aboveand these are summarised below. Please click below to go to the Cookie Preference Centre and find out more about what these cookies do and which may be in use on your device.

Essential Cookies

These are necessary for the website to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site may not work properly if you do. These cookies do not storeany personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and can help us identify issues with the website. All information these cookies collect is aggregated and therefore anonymous.

Functional Cookies

These enable the website to provide enhanced functionality and personalisation.They may be set by us or by third party providers whose services we have added to our pages.

Social Media Cookies

These are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They arecapable of tracking your browser across other sites and building up a profile of your interests.

Targeting Cookies

These may be set through our site by our advertising partners. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

All but essential cookies require your consent to be placed on your device, and you will be asked if you would like to consent the first time you visit our website, and every 12 months thereafter through our cookie banner. You can change yourpreference at any time by clicking the button (below the browser information) to go to the Cookie Preference Centre.

You can disable Essential Cookies using your browser settings. Details of how to do this are listed below.

Browser cookie settings

If you would like to prevent cookies from being set by our website, the following links will help:


How to change your cookie settings in Firefox

Internet Explorer

How to change your cookie settings in Internet Explorer

Google Chrome

 How to change your cookie settings in Google Chrome

Safari (OS X)

How to change your cookie settings in Safari (OS X)

Safari (iOS)

How to change your cookie settings in Safari (OS X)


How to change your cookie settings in Android

To find out more about cookies, please visit allabout

Go back to top Cookie Preferences



Section 3

  • Information sharing
  • Accuracy, retention and storage
  • Protecting children, young persons and vulnerable adults
  • Your rights
  • Our contact details



Section 3

Information sharing

We don’t sell or swap your information with any third party for their marketing purposes.

However, we do share and/or receive information from the recipients set out below:

  1. Our Data Processors are organisations who:
  • act as a fundraiser for the Charity;
  • provide us with information and help us place marketing (subject to yourcommunication preferences and our internal policies and procedures);
  • will build a profile using information shared and return the profile to us, such as Experian;
  • help us identity possible new supporters;
  • help us keep our records up-to-date and accurate;
  • help us investigate and respond to complaints and enquiries; and
  • who sell the charity products through our


2. Volunteer Boards and committees who we share information with, where it is appropriate to do so, to enable us to accept donations or to pursue support.

3. CCF, where appropriate, we will accept information from, and share information with, in relation to key stakeholders.

4. Other third-parties where we are legally required to do so, including:

  • the police
  • contracted parties who enable us to enforce or apply our terms and conditions or rights under an agreement
  • third-party organisations where there is a need and we have entered into an information sharing agreement
  • to protect us, for example in the case of suspected fraud or defamation
  • government bodies or regulatory bodies including the Charity Commission or Fundraising Regulator.

government bodies or regulatory bodies including the Charity Commission or Fundraising Regulator.


All our data processors are carefully selected and are trusted partners of the Charity. All our trusted partners are required to comply with data protection laws and our high standards and are only allowed to process your information in strict compliance with our instructions. We will always make sure appropriate contracts and controls are in place with our trusted partners and we regularly monitor all our partners to ensure their compliance.

If you would like more information about our trusted partners, please contact our Data Protection Officer.

We do not share your information for any other purpose.


Accuracy, retention and storage



We aim to ensure that all information we hold about you is accurate and kept up-to-date. We screen our records against other registers such as the Bereavement Register to ensure we do not contact individuals inappropriately.

If we believe the information we hold is not up-to-date, we will either update our records to reflect the information received from those services detailed above, or contact you and ask you to update this.

Similarly, if you believe any of the information we hold is inaccurate or yourcircumstances change, please advise us and we will ensure our records are updated as soon as possible.

For more information on how to tell us your preference regarding your personaldata, or to update your personal data, please see the Your Rights section.

Storing your Information

The Charity maintains a secure back-up of its information. This enables us toensure that in the event of an incident which disrupts normal business operations, we can restore these operations as quickly as possible, continuing to provide support in the meantime.

We aim to store all information within the UK.

In some situations, it is possible that your information may be transferred outside the UK either to a country within the EEA, or worldwide. This may occur where, for example, one of our trusted partners processing information on our behalf hasservers located in a country outside the UK.

If this is the case, we will take appropriate steps to ensure your privacy continues to be protected as outlined in this privacy policy and in line with our legalobligations. These steps will include, as a minimum, inserting appropriate clauses in any contractual agreement with the third party regarding security measures and undertaking a Data Protection Impact Assessment on the data processing.


The Charity keeps personal information about its donors and supporters in line withits Records Retention Policy and Records Retention Schedule, available on request to

All periods set in the Records Retention Schedule reflect the minimum retention period and take into consideration any legal requirements, tax or accounting rules. Documentation is reviewed prior to any decision being made about its destruction. With appropriate justification, documentation can be retained for longer than the suggested retention period but will be regularly reviewed thereafter and destroyedas soon as it is no longer required. When we no longer need to retain your information, we will ensure it is securely disposed of.

You have a right to ask us to delete personal information we hold about you in some circumstances (please see the Your Rights section for more information on this right).


Protecting children, young persons and vulnerable adults


Under 16s

If you are aged 16 or under, and would like to participate in an event/activities,donate or get involved with us, please make sure that you have yourparent/guardian’s permission before giving us your personal information. For some individuals we may require parental consent prior to collecting or using any personal information.

Where we collect information about you, we will make it clear as to the reasons for collecting this information and how it will be used.

Vulnerable circumstances

The Charity recognises the importance of protecting individuals who may be invulnerable circumstances and and follows the sector best practice on, including that issued by the Institute of Fundraising, Treating Donors Fairly.

We believe that this guidance helps to support our staff and fundraisers who comeinto contact with supporters in providing high quality customer care, ensuring anyone donating to the Charity is in a position to make a free and informed decision.

Your rights

You have a number of rights available to you and these are set out below.

Right to be Informed

You have a right to be told what the Charity is doing with your data. This PrivacyPolicy sets this out for you and further information can be sought from the Charity’s Data Protection Officer.

Right to Rectify Inaccurate Information

You have a right to ask the Charity to correct any data we hold and process that is no longer correct. You can also ask us to complete information that is incomplete.

Right to Restrict Processing

You have a right to choose what personal information held about you is processedand limit the information that you no longer want the Charity to process.

Right to Portability

You have a right to ask the Charity to send a copy of the information we hold about you to another organisation.

Right of Access

You have a right to ask us whether we are processing your personal information. Where this is the case, you can ask us to supply you with the information.

Right to Erasure

You have a right to ask the Charity to delete the information we hold on you where:

  • it is no longer required for processing
  • you no longer consent to the processing
  • where you object to

Right to Object to Processing

You have the right to object to the processing of your information where:

  • this is carried out by us under the basis of public interest or legitimate interests
  • this is processed for direct marketing purposes
  • this is processed for scientific or historical research purposes, or statistical purposes.

Right not to be subjected to Automated Decision Making

You have a right not to have your information processed using solely automatedmeans with no human intervention, including any profiling activity.

You can exercise any of these rights at any time by contacting the Charity's Data Protection Officer.

If you are unhappy with the way your information is being processed, you may lodge a complaint with the UK's Supervisory Authority, the InformationCommissioner. They can be contacted on 0303 123 1113 or via their website.


Our contact details

If you have any questions or queries about this Privacy Notice, please contact our Data Protection Officer or our Supporter Care Team:

Data Protection Officer: Company Secretary, Corporate Services

Address: 223B Turners Hill, Cheshunt, Herts, EN8 9DG

Data Protection Officer (DPO) Telephone: 01992 917428 Email:

Supporter Care Team:

Telephone: 01992 917428


This policy was last updated in March 2023 and replaces all previous versions.

We will regularly review and update this document. Changes will be notified either via e-mail or through an announcement on our website.